Is it possible to cancel my order when is still on Processing?
YES! Reach us through any of our contacts options found in this website, and we will terminate the order/delivery.
If your order has been delivered already, you choose to reject the product at the point of collection, the delivery agent will have to report back to us with the products, and your money will be refunded within 48hours.
Kindly Note: The logistics/delivery cost will not be refunded.
It is only possible to change your order within 1hour once it has been submitted, this includes changing product, removing an item, changing the delivery address or payment method. All packages are sent via Our logistics Agents from our warehouse in Port Harcourt. Your order will be delivered within 1/2 working days after it has been placed.
The normal delivery time from the package has left our warehouse is:
- 1/1 working day to customers within Port harcourt
- 1/2 working days to customers outside Port harcourt
- 2/2 working days to customers outside Rivers State
If nobody is at the address when logistics Agent makes the delivery, our logistics Agents will leaves with the package. Another attempt to deliver will be made the next day. A total of three attempts to deliver will be made. If delivery is not possible, the package will be returned to us. then you can re-arrange for another delivery date, time, address or tell us where the package can be kept for you, etc.
You can have your package delivered to your work address if this is more convenient for you. This should just be included as Delivery Address..
The Delivery charge depends on your delivery address.
How much is the Delivery charge?
We deliver all over Nigeria, and the delivery charge depends on your delivery address and your purchase amount.
We want all our customers to receive high quality products. If there is something wrong with the product you have received or if your delivery is not identical to your order (wrong product or if a product is missing), please contact our customer service. If you send us a mail, please include as many details as possible including your order number as well as a picture if there is something wrong with one of the products.
If you are not completely satisfied with your product, simply return the unused product(s) in its original unbroken packaging within 3 days after delivery for a refund.
When we receive the product, we will refund the value of the purchased the product, but not the delivery cost.
All products must be returned in their original packaging with all enclosed documentation and the packaging cannot be broken or in any other way damaged – neither can the product. Otherwise it will not be possible to obtain a refund.
You must pay for the delivery to return the goods and this must also be arranged by yourself. The goods are your responsibility until they reach our warehouse. Please ensure you pack the return safely to prevent any damage to the products or boxes.
How to return a product
Please note that when you return a product it is very important to state the order number as well as your name and address. Without these details we will not be able to process your refund. Furthermore, a detailed description of the problem is necessary – if you have a claim. Remember to provide us with a receipt for your delivery charges if we have to reimburse them.
Please enclose a return form with the returned products. Contact us to request for a return form.
It can take up to 5-6 days for us to receive your return, depending on which postal service you use. Once we have received the returned products, we will inspect them and process the refund within 48 hours.